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  1. Welcome to the VLM Service Help Desk
  2. Frequently Asked Questions

Frequently Asked Questions

Account Settings

  • What can I do if I forgot my username?
  • What can I do if I forgot my password?
  • What can I do if my username or password is not working?
  • How do I change the email address for my account?
  • How do I change the password for my account?
  • How do I change my email notification settings?
See all 7 articles

About VLM

  • What is VLM?
  • How was VLM developed?
  • What should I expect from VLM?
  • What are the program goals?
  • Who is my VLM Coach and how do I contact them?
  • How much time will it take to use VLM?
See all 7 articles

Scale

  • How do I set up my VLM scale?
  • What do the VLM scale's error messages mean?
  • Why can't other people use my VLM scale?
  • What should I do if my weight seems extremely high or low?
  • Can I weigh myself in kilograms? How do I change from pounds (lb) to kilograms (kg)?
  • Is the VLM scale waterproof?

Lessons

  • Why can’t I move ahead and take more than one lesson in a week?
  • How do I review lessons I have already completed?

Pedometer

  • Can I get a replacement pedometer?
  • When will I receive my pedometer?

Messaging

  • My spam blocker is catching my emails. What should I do?
  • Why can’t I just use my regular email address instead of using the VLM secure messaging?
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